Profile
GameStop Massillon OH US
GameStop located at 539 Neale Ave SW, Massillon, OH, is a premier destination for video gaming enthusiasts, offering a wide selection of new and pre-owned video games, consoles, and accessories. The store provides customers with the opportunity to trade-in used games and electronics for store credit, along with access to exclusive in-store events, discounts, and loyalty programs. Additionally, GameStop offers repair services for gaming hardware and accessories, ensuring customers can extend the life of their products.
Notable for its knowledgeable staff and curated inventory, the Massillon location serves as a hub for gamers seeking the latest releases, retro titles, and collectible items. The store also features a dedicated area for gaming experiences, allowing visitors to test new consoles and games before purchasing. With convenient hours and a commitment to customer service, this GameStop location caters to both casual players and hardcore enthusiasts.
While the provided information includes historical stock price data for GameStop Corp. (GME), this directory entry focuses on the physical retail operations of the Massillon store, emphasizing its role as a community-centered gaming retailer.
Location Reviews
The overall sentiment of the reviews is predominantly negative, with customers expressing widespread dissatisfaction across multiple aspects of GameStop’s operations. Commonly mentioned issues include poor product quality, such as receiving used or damaged items (e.g., scratched games, missing original artwork, or broken electronics), and discrepancies between advertised and actual product conditions. Order fulfillment problems are also frequently cited, including delays, incorrect shipments, and lost packages. Additionally, customers report inadequate customer service, with many noting a lack of compensation or apologies for errors, such as receiving only one of two ordered Nintendo Switches after a month-long delay.
Reviewers also highlight significant issues with the company’s website, including bugs, failure to save address information, and misleading shipping timelines (e.g., items marked as “in stock” but later unavailable or delayed). False advertising is another recurring complaint, particularly regarding shipping promises and the condition of pre-owned items. While no positive aspects are explicitly mentioned, some reviews caution that GameStop’s reputation and business practices may contribute to its decline. Overall, the feedback underscores systemic problems in product reliability, customer support, and transparency.