Profile
GameStop Moses Lake WA US
GameStop located at 1035 N Stratford Rd, Moses Lake, WA, is a trusted destination for gamers seeking new and used video games, consoles, and accessories. The store offers a wide selection of titles for popular platforms, including PlayStation, Xbox, Nintendo, and PC, alongside the latest gaming hardware and peripherals. Customers can explore curated deals, seasonal promotions, and a variety of gaming-related products, making it a one-stop shop for both casual and dedicated players.
Notable features include a trade-in program that allows customers to exchange used games and consoles for store credit, as well as in-store services such as game repairs and expert staff assistance. The location emphasizes a welcoming environment for gamers of all ages, fostering a community-driven experience through events and promotions. Whether shopping for the latest releases or seeking budget-friendly options, GameStop in Moses Lake provides reliable access to gaming essentials and personalized support.
Location Reviews
GameStop reviews on ConsumerAffairs reflect a mixed but predominantly negative sentiment, with many customers expressing dissatisfaction with their experiences. Common complaints include receiving damaged or defective items—such as torn boxes, broken Funko Pops, or unreadable game discs—without discounts or compensation. Several reviewers criticized the store’s return policies, citing strict time limits and refusal to accept returns for faulty products. Online ordering issues were also frequently mentioned, including delayed or lost shipments, inaccurate inventory listings, and a poorly functioning website plagued by bugs. Additionally, some customers reported poor customer service, with employees described as rude, unhelpful, or dismissive, though a few highlighted exceptions of staff members who provided exceptional assistance.
Despite these criticisms, some positive aspects were noted, including the availability of used games and merchandise at competitive prices, as well as occasional praise for individual employees who were described as helpful, courteous, and attentive to customer needs. A few reviewers also appreciated the in-store experience when staff were cooperative, such as employees who assisted with returns or offered additional support (e.g., printing game covers or helping with device modifications). However, these positive experiences were less frequent and often contrasted with broader frustrations over inconsistent product quality, unreliable service, and perceived corporate negligence in addressing customer concerns.