Profile
GameStop Kennewick WA US
GameStop located at N 1102 Columbia Ctr Blvd, Ste 105, Kennewick, WA, is a retail store specializing in video games, gaming consoles, accessories, and entertainment products. The store offers new and pre-owned game titles, console hardware from major brands, and a wide range of gaming-related merchandise, catering to both casual and hardcore gamers. Customers can take advantage of trade-in programs, allowing them to exchange used games and consoles for store credit, as well as access repair services for gaming hardware.
Notable features include a curated selection of popular and exclusive titles, competitive pricing, and a knowledgeable staff to assist with purchases and recommendations. The location serves as a hub for gaming enthusiasts in the Kennewick area, providing a convenient destination for shopping, trading, and exploring the latest in gaming technology. While the GameStop brand is also associated with the publicly traded company (GME), this particular store focuses solely on retail offerings and community engagement within the local market.
Location Reviews
GameStop reviews on ConsumerAffairs reflect a mixed but predominantly negative sentiment, with customers highlighting both positive and negative experiences. Positives include praise for individual employees, such as Ozzy and Jessie, who are described as helpful, respectful, and attentive to customer needs. Many reviewers also appreciate the availability of used games and merchandise, which is frequently cited as a key benefit of shopping at GameStop. However, numerous negative experiences dominate the feedback, with recurring complaints about poor product quality, such as damaged or defective items (e.g., Funko Pops, games, and consoles) that are not discounted or replaced. Customers also report inconsistent or unhelpful customer service, with some employees described as rude or unresponsive, while others are lauded for their support.
Common criticisms include issues with return policies, where defective items are often not accepted for return or refund, even when purchased recently. Shipping and delivery problems are also frequently mentioned, with customers reporting delayed or lost packages, inaccurate website inventory, and poor online ordering experiences. Some reviewers express frustration with GameStop’s overall reputation, citing a decline in service quality and product reliability compared to past experiences. While a minority of reviews note satisfactory interactions and value in used games, the overall sentiment leans toward disappointment, with many customers expressing reluctance to return to GameStop due to repeated negative encounters.