Profile
GameStop South Burlington VT US
GameStop at 155 Dorset St, South Burlington, VT, is a retail store specializing in video games, gaming consoles, and related accessories. The store offers a wide selection of new and pre-owned games, consoles from major brands, and gaming peripherals, catering to both casual and hardcore gamers. Customers can also take advantage of trade-in programs, allowing them to exchange used games and consoles for store credit.
Notable features include a dedicated area for gaming demonstrations, where visitors can try out the latest titles and hardware before making a purchase. The store also provides customer service support for troubleshooting gaming issues and offers gift cards for convenience. Located in a convenient downtown area, GameStop serves as a hub for gaming enthusiasts in the South Burlington community.
Please note that specific hours of operation or additional services may vary and are not detailed in the provided information. For the most accurate and up-to-date details, prospective customers are encouraged to contact the store directly.
Location Reviews
The available reviews for the GameStop location at 155 Dorset St, South Burlington, VT, present a mixed but predominantly negative sentiment, with several recurring themes. Recent reviews from 2024 and 2025 highlight significant dissatisfaction with customer service, including unresponsive support, incorrect or delayed deliveries, and unresolved issues with returns and refunds. Multiple users report being sold stolen or defective products, poor communication during order problems, and a lack of accountability from the company. Some older reviews (2022–2024) mention mediocre inventory selection, price increases, and a perception of declining store quality over time. While a few older comments note that staff are “friendly enough” and the store offers same-day delivery, these positives are overshadowed by consistent complaints about operational inefficiencies and customer service failures.
The overall sentiment is strongly negative, with recent reviews emphasizing a pattern of poor customer experiences, including theft of items, unfulfilled orders, and inadequate resolution of complaints. Positives are limited to occasional mentions of staff politeness and delivery options, but these are not consistently reported. The majority of feedback, particularly from 2024 and 2025, underscores systemic issues such as untrustworthy transactions, lack of support, and a perceived decline in the company’s reliability and integrity. These trends suggest a significant erosion of customer trust, despite some residual benefits like delivery services.