Profile
GameStop Salt Lake City UT US
GameStop located at 2263 S Highland Dr, Salt Lake City, UT, is a premier destination for gamers seeking new and used video games, consoles, accessories, and entertainment products. The store offers a wide selection of titles across multiple platforms, including PlayStation, Xbox, Nintendo, and PC, catering to both casual and hardcore gamers. Customers can also take advantage of trade-in programs, allowing them to exchange gently used games and consoles for store credit, and access exclusive deals on the latest releases.
Notable features include a knowledgeable staff dedicated to helping customers find the perfect games and systems, as well as a clean, organized layout that makes browsing easy. The store frequently hosts in-store events, promotions, and community gatherings, fostering a vibrant gaming culture in the area. Whether shopping for the latest console or seeking retro gaming treasures, GameStop provides a comprehensive one-stop solution for all gaming needs.
Location Reviews
Overall sentiment toward GameStop in the provided reviews is predominantly negative, with customers expressing widespread dissatisfaction across multiple aspects of the company. Common complaints include poor product quality, such as receiving damaged or incorrect items (e.g., broken monitors for trade-ins, used or incomplete games), and issues with order fulfillment, including delayed shipments, missing items, and false advertising regarding delivery timelines. Customers also report significant problems with the online platform, citing bugs, failed address saves, and inconsistent inventory information.
Customer service is frequently criticized for being unresponsive or dismissive, with reviewers noting a lack of compensation or apology for errors, such as receiving only one of two ordered Nintendo Switches after a month-long delay. Some users highlight recurring issues with replacements failing to meet expectations, such as receiving “Certified Pre-Owned” items instead of the original artwork-labeled products they requested. While no positive aspects are explicitly mentioned in the reviews, a few comments suggest frustration with the company’s practices rather than direct criticism of employees. Overall, the feedback reflects a perception of declining reliability and trustworthiness, with some reviewers warning of potential business decline due to reputational damage.