Profile
GameStop Scranton PA US
GameStop located at 100 Viewmont Mall, Suite 852, Scranton, PA, is a premier destination for video gaming enthusiasts and collectors. The store offers a wide selection of new and used video games, gaming consoles, accessories, and merchandise for popular platforms such as PlayStation, Xbox, Nintendo, and PC. Customers can browse the latest releases, retro titles, and exclusive editions, making it a go-to spot for both casual gamers and hardcore collectors.
Notable features include a robust trade-in program, where customers can exchange gently used games and consoles for store credit, as well as repair services for gaming hardware. The location also provides a welcoming environment for in-store events, community gatherings, and personalized recommendations from knowledgeable staff. Situated within Viewmont Mall, GameStop offers convenient access to shopping and entertainment options, enhancing the overall customer experience.
Location Reviews
The overall sentiment of the reviews for GameStop is predominantly negative, with customers expressing widespread dissatisfaction with their experiences. Common complaints include receiving products in poor condition, discrepancies between items received and their online descriptions (e.g., missing original artwork, “Certified Pre-Owned” labels instead of new items), and inadequate customer service. Many reviewers highlighted instances of delayed or incomplete orders, such as receiving only one of two ordered Nintendo Switch consoles, with replacements taking over a month to arrive without compensation for the inconvenience. Additionally, several customers reported false advertising regarding shipping timelines and product availability, with orders sometimes being canceled or delayed after purchase confirmation.
Further criticisms include issues with the GameStop website, such as bugs, failure to save address information, and potential delivery errors. Some reviewers also raised concerns about trade-in practices, alleging that stores use outdated or broken equipment to undervalue customer trade-ins. While no significant positives are explicitly mentioned, a few reviewers acknowledged that employees may not be directly responsible for systemic issues, though this does not mitigate the broader frustrations with the company’s operations and reliability. Overall, the reviews paint a picture of a declining customer experience marked by inconsistent product quality, poor service, and operational inefficiencies.