Profile
GameStop Bend OR US
GameStop located at 450 SW Powerhouse Dr, Ste 145, Bend, OR, is a retail store specializing in video games, gaming consoles, and related accessories. The store offers a wide selection of new and pre-owned video games, hardware, and merchandise for popular gaming platforms, including PlayStation, Xbox, and Nintendo. Customers can also take advantage of trade-in programs, allowing them to exchange used games and consoles for store credit.
Notable features of this location include a dedicated staff knowledgeable in gaming trends and products, as well as a welcoming environment for both casual and dedicated gamers. The store regularly stocks the latest releases and seasonal titles, making it a go-to destination for enthusiasts in the Bend area. While the broader GameStop Corp. (GME) is known for its stock market presence, this specific location focuses on providing in-person shopping experiences and customer service tailored to gaming communities.
Location Reviews
Overall sentiment toward GameStop in the provided reviews is predominantly negative, with customers expressing widespread dissatisfaction with their experiences. Commonly mentioned issues include receiving products in poor condition, discrepancies between item descriptions and actual deliveries, and significant delays in order fulfillment without compensation. Multiple reviewers highlighted receiving damaged, used, or misrepresented items—such as games missing original artwork or packaging, or consoles arriving with scratches and dirt—despite being advertised as new or in optimal condition. Additionally, customers reported frequent shipping errors, including orders being lost, delayed, or incorrectly processed, with no resolution from customer service.
Negative feedback also extended to the company’s website, which reviewers described as buggy and unreliable, with issues such as address information not being saved and inconsistent delivery updates. Customer service was frequently criticized for being unresponsive or dismissive, with one reviewer noting a month-and-a-half wait for a replacement item without an apology. While no significant positive aspects were explicitly highlighted in the reviews, a few commenters acknowledged that employees were not at fault, suggesting systemic issues within the company’s operations and policies.