Profile
GameStop Plattsburgh NY US
GameStop
Located at 60 Smithfield Blvd, Plattsburgh, NY, this GameStop offers a wide selection of video games, gaming consoles, accessories, and merchandise for enthusiasts of all ages. The store provides in-store services such as game trade-ins, repairs, and expert advice from knowledgeable staff. Notable features include a dedicated gaming area for hands-on testing of the latest titles and consoles, as well as competitive pricing on new and pre-owned inventory.
As part of GameStop Corp. (GME), the store reflects the company’s commitment to being a leading retailer in the gaming industry. While the location focuses on retail offerings, the broader GameStop Corp. is also known for its significant presence in the stock market, with investors able to track its stock performance, historical data, and corporate news through financial platforms. This physical location serves as a community hub for gamers, combining retail convenience with a welcoming environment for enthusiasts.
Location Reviews
GameStop receives a mixed but generally negative sentiment based on numerous customer reviews, with both positive and negative experiences reported across its 2.3k locations. Positives include praise for specific employees, such as Jessie and Ozzy, who are highlighted for their helpfulness, professionalism, and willingness to go above and beyond (e.g., providing game cases or assisting with technical issues). Some customers also appreciate the availability of used games and merchandise, though this is less frequently mentioned.
Common negatives include complaints about product quality, with multiple reviews citing damaged or defective items (e.g., ripped boxes, broken Funko Pops, or unreadable game discs) that were not discounted or returned. Poor customer service is another recurring issue, with reports of unhelpful or rude staff, difficult return processes, and inconsistent policies (e.g., strict return deadlines). Online ordering experiences are frequently criticized for delays, incorrect items, and unreliable website functionality, including shipping errors and bugs. While some customers acknowledge the value of used games, the overall sentiment reflects frustration with inconsistent service, product quality, and operational inefficiencies.