Profile
GameStop Franklin Lakes NJ US
GameStop located at 860 Franklin Ave, Franklin Lakes, NJ, is a retail store specializing in video games, gaming consoles, accessories, and entertainment products. Customers can browse the latest titles, trade in used games for store credit, and access exclusive promotions. The store also offers repair services for consoles and gaming peripherals, making it a one-stop destination for gamers of all ages.
As part of GameStop Corp. (GME), the location is affiliated with a publicly traded company known for its role in the gaming and entertainment industry. While the store itself focuses on retail offerings, the parent company provides stock market information, including real-time stock quotes, historical data, and news updates, which may be of interest to investors. This dual focus highlights GameStop’s presence both in physical retail and financial markets.
Notable features include a welcoming environment for gaming enthusiasts, competitive pricing, and a knowledgeable staff. The Franklin Lakes location serves as a community hub for gamers and a convenient spot for those seeking to purchase or trade gaming products.
Location Reviews
The overall sentiment of the reviews is predominantly negative, with customers expressing widespread dissatisfaction with GameStop’s product quality, order fulfillment, and customer service. Common complaints include receiving used or damaged items instead of new products, missing components, and delays in replacements or deliveries. Multiple reviewers highlighted instances of false advertising, such as items advertised as new arriving in used condition or shipping timelines not being met. Additionally, customers reported poor communication and lack of compensation for issues, with some noting that replacements were sent without resolution or apology.
Frustration with the online shopping experience was also frequently mentioned, including bugs on the website, failure to save address information, and incorrect product listings. Several reviewers emphasized that GameStop’s practices—such as misleading trade-in valuations and inconsistent product descriptions—have contributed to a decline in trust and reputation. While no positive aspects were explicitly highlighted, a few reviewers acknowledged that employees were not personally at fault, suggesting systemic issues within the company’s operations.