Profile
GameStop Cherry Hill NJ US
GameStop located at 500 Route 38 in Cherry Hill, NJ, is a premier destination for gamers seeking the latest video games, consoles, and accessories. The store offers a wide selection of new and used gaming products, including popular titles for PlayStation, Xbox, Nintendo Switch, and PC platforms. Customers can also take advantage of trade-in programs, repair services, and exclusive in-store promotions.
Notable features include a welcoming, spacious layout designed for easy browsing, knowledgeable staff available to assist with product recommendations, and a commitment to customer satisfaction. The location serves as a hub for gaming enthusiasts in the Cherry Hill area, providing a convenient spot to discover new releases, access pre-owned inventory, and engage with the gaming community. Whether shopping for the latest tech or seeking value-oriented options, GameStop aims to meet the diverse needs of gamers of all ages.
Location Reviews
The overall sentiment of the reviews is predominantly negative, with customers expressing significant dissatisfaction with their experiences. Commonly mentioned issues include receiving products in poor condition, such as items that were broken, used, or missing original packaging and artwork as advertised. Multiple reviewers highlighted discrepancies between product descriptions and actual deliveries, such as receiving “Certified Pre-Owned” items instead of new ones, or incorrect quantities (e.g., only receiving one of two ordered Nintendo Switches). Additionally, customers criticized the slow and unapologetic replacement processes, poor website functionality (e.g., bugs, failed address saves), and misleading shipping timelines, with some reporting packages being lost or delayed multiple times.
Negative feedback also extended to in-store experiences, including allegations of deceptive trade-in practices (e.g., using broken monitors to undervalue consoles) and unhelpful or dismissive employee interactions. While no positive aspects were explicitly highlighted, a few reviewers noted they refrained from blaming employees, suggesting systemic issues within the company. The recurring themes of false advertising, subpar customer service, and unmet expectations have led many to express intent to avoid future purchases from GameStop, with some warning of potential business decline due to reputational damage.