Profile
GameStop Kansas City MO US
GameStop located at 1028 W 136th St, Kansas City, MO, is a retail store specializing in video games, gaming consoles, and related accessories. The store offers a wide selection of new and pre-owned titles, including popular franchises and exclusive releases, as well as current and next-generation gaming hardware such as PlayStation, Xbox, and Nintendo systems. Customers can also take advantage of trade-in programs, allowing them to exchange used games and consoles for store credit.
Notable features of this location include a commitment to customer service, with knowledgeable staff available to assist with product recommendations and troubleshooting. The store also hosts in-store events and promotions, providing opportunities for gamers to engage with the community and discover limited-edition items. Whether shopping for the latest releases or seeking affordable options through trade-ins, GameStop at 1028 W 136th St serves as a hub for gaming enthusiasts in the Kansas City area.
Location Reviews
The available reviews for GameStop on ConsumerAffairs indicate a predominantly negative sentiment, with customers expressing widespread dissatisfaction across multiple aspects of the company’s operations. Commonly mentioned issues include poor product quality, with reports of receiving damaged, used, or incorrect items (e.g., “certified pre-owned” games instead of new ones), as well as significant delays in order fulfillment and replacements. Many reviewers criticized the lack of compensation or apology for these issues, and some highlighted problems with the company’s website, such as bugs, failed delivery attempts, and inconsistent shipping timelines. False advertising regarding shipping times and product condition was also frequently cited.
Customer service received particular scrutiny, with complaints about unresponsive or unhelpful staff, both in-store and online. Some reviewers noted that employees appeared disengaged or complicit in practices that harmed consumer trust, such as undervaluing trade-ins or mishandling returns. While no positive aspects were explicitly highlighted in the provided reviews, the verification process for ConsumerAffairs reviews (e.g., requiring contact information and using moderation) suggests that the negative feedback reflects a broad range of customer experiences. Overall, the sentiment underscores a lack of confidence in GameStop’s reliability, product integrity, and customer support.