Profile
GameStop North Dartmouth MA US
GameStop located at 400 State Rd, North Dartmouth, MA, is a retail store specializing in video games, gaming consoles, and related accessories. The store offers a wide selection of new and pre-owned video games, consoles such as PlayStation, Xbox, and Nintendo systems, as well as gaming peripherals like controllers, headsets, and accessories. Customers can also take advantage of trade-in programs for used games and consoles, allowing them to upgrade their collection or earn credits toward new purchases.
Notable features of this location include a friendly and knowledgeable staff, who can assist with product recommendations and troubleshooting. The store also provides repair services for gaming hardware, ensuring customers can extend the lifespan of their equipment. Whether shoppers are looking for the latest releases, retro titles, or budget-friendly options, GameStop aims to cater to a diverse range of gaming enthusiasts. This location serves as a hub for gamers in the North Dartmouth area, offering a convenient one-stop destination for all their gaming needs.
Location Reviews
The available reviews for GameStop are overwhelmingly negative, with a 1.9-star rating based on 6 reviews and 262 complaints. Commonly mentioned issues include poor customer service, unresolved return and exchange problems, incorrect or delayed deliveries, and instances of stolen or defective products. Multiple reviewers reported being misled by employees, such as being told a product was returnable only to face refusal later, or receiving incorrect items (e.g., an Xbox 360 instead of a PlayStation 5). Others described unhelpful or unresponsive customer service, including automated systems that failed to resolve billing errors or refund requests. Some customers also cited experiences with stolen packages or items, such as a pre-owned Xbox later found to be stolen, with no resolution from GameStop.
The overall sentiment is highly critical, with reviewers expressing frustration over a lack of accountability, transparency, and effective problem-solving. No positive aspects were highlighted in the reviews, though the text notes that ConsumerAffairs verifies reviews through contact information and moderation to ensure authenticity. The complaints reflect consistent dissatisfaction with both in-store and online services, leading several customers to vow they would no longer do business with the company.