Profile
GameStop Plainfield IL US
GameStop located at 12748 South Route 59, Plainfield, IL, is a premier destination for video gaming enthusiasts, offering a wide selection of new and pre-owned video games, consoles, and accessories. The store provides competitive pricing on the latest titles and hardware, along with trade-in programs that allow customers to exchange used games and consoles for store credit. Notable features include a knowledgeable staff, in-store events, and a curated inventory that caters to both casual players and collectors. Whether customers are seeking the newest releases or retro favorites, GameStop Plainfield offers a convenient shopping experience with ample parking and easy access to major routes.
Location Reviews
The reviews for GameStop reflect an overall negative sentiment, with customers expressing widespread dissatisfaction across multiple aspects of the company’s operations. Common complaints include poor product quality, with reports of damaged or incorrect items received, such as incomplete orders (e.g., receiving only one Nintendo Switch out of two ordered), games missing original artwork or packaging, and items arriving in used or defective condition. Order fulfillment issues are also frequently cited, including delayed shipments, false advertising regarding delivery timelines, and problems with the company’s website, such as bugs and failed address saves that risk incorrect deliveries.
Customer service is another recurring point of criticism, with reviewers highlighting inadequate responses to issues, such as no compensation for delayed or incorrect orders, and difficulties in resolving problems through returns or replacements. Some customers noted that attempts to return or exchange items were met with further complications, such as receiving additional “Certified Pre-Owned” labeled products instead of replacements with the correct packaging. While no significant positives are mentioned in the reviews, a few commenters emphasized the broader concern that GameStop’s practices are harming its reputation, potentially leading to long-term business decline.