Profile
GameStop Honolulu HI US
GameStop located at 2330 Kalakaua Ave, Honolulu, HI, is a retail store specializing in video games, gaming consoles, accessories, and entertainment products. The store offers a wide selection of new and pre-owned video games, trade-in programs for consoles and games, and gaming peripherals such as controllers, headsets, and VR equipment. Customers can explore the latest titles from major publishers, access exclusive deals, and enjoy in-store services like game repairs and customer support.
Notable features include a curated inventory of popular gaming franchises, competitive pricing, and a welcoming environment for gamers of all ages. The location also provides opportunities for customers to engage with staff for recommendations and stay updated on industry news and promotions. While the provided information references GameStop Corp. (GME) stock details, this directory listing focuses on the retail operations of the physical store, which serves as a hub for gaming enthusiasts in the Honolulu area.
Location Reviews
GameStop reviews on ConsumerAffairs reflect a mixed but predominantly negative sentiment, with several recurring themes. Many customers report poor customer service, including delays in resolving order issues (e.g., receiving incomplete shipments, such as only one Nintendo Switch out of two ordered), lack of compensation for inconvenience, and unhelpful or dismissive staff interactions. Complaints also focus on product quality, such as damaged or incorrect items (e.g., games without original artwork, defective discs, or broken monitors for trade-ins), and misleading advertising regarding shipping timelines. Some reviewers criticize the company’s handling of returns, citing strict policies and difficulty in obtaining replacements or refunds for faulty products.
Positive feedback is less frequent but includes praise for GameStop’s selection of new and used games, competitive pricing, and the availability of collectibles and merchandise. A few reviews highlight individual employees who provided exceptional service, such as helping with returns or offering assistance with technical issues. However, these positives are often overshadowed by the consistent reports of operational and customer service shortcomings. Overall, the sentiment leans heavily toward dissatisfaction, with many reviewers expressing frustration over recurring issues and warning of potential reputational damage to the company.