Profile
GameStop Marietta GA US
GameStop located at 180 Cobb Pkwy S, Marietta, GA, is a premier destination for video gaming enthusiasts, offering a wide selection of new and used video games, gaming consoles, accessories, and merchandise. The store provides opportunities for customers to trade-in their gently used games and consoles for store credit, along with access to exclusive in-store events and promotions.
Notable features include a knowledgeable staff specializing in gaming hardware and software, as well as a curated inventory catering to both casual players and collectors. The location also supports online services such as digital game downloads and subscription-based gaming platforms. GameStop’s Marietta store serves as a community hub for gamers, combining retail offerings with a welcoming environment for enthusiasts to connect and explore the latest in gaming technology.
Location Reviews
Overall sentiment across the reviews is predominantly negative, with customers expressing widespread dissatisfaction with GameStop’s product quality, order fulfillment, and customer service. Commonly mentioned issues include receiving used or damaged items instead of new products, missing components, and discrepancies between advertised descriptions and actual deliveries (e.g., “Certified Pre-Owned” labels on items marketed as new). Many reviewers highlighted poor handling of order delays, lack of compensation for extended wait times, and unresponsive or unhelpful customer service interactions. Additionally, the GameStop website was frequently criticized for technical issues, such as bugs, failure to save shipping information, and inaccurate stock availability claims.
Several reviews specifically noted recurring problems with online purchases, including incorrect or incomplete shipments, shipping delays exceeding advertised timelines, and difficulties returning or replacing defective items. Some customers also criticized in-store experiences, citing unprofessional staff, undervalued trade-ins, and outdated equipment for testing products. While no positive aspects were explicitly mentioned, a few reviewers emphasized the broader concern that these practices could harm GameStop’s reputation and sustainability in the gaming and collectibles market.