Profile
GameStop Upland CA US
GameStop located at 378 S Mountain Ave, Upland, CA, is a retail store specializing in video game consoles, accessories, and entertainment products. The store offers a wide selection of new and used gaming hardware, software, and merchandise, catering to both casual and dedicated gamers. Customers can also take advantage of in-store services such as trade-ins, repairs, and exclusive promotions.
Recent social media reports and an unofficial blog tracking store closures suggest that over 25 GameStop locations across California, including this Upland store, may be at risk of closing. While no official statement from GameStop has been confirmed, these developments highlight ongoing challenges in the retail sector. Despite potential uncertainties, the Upland location continues to serve as a hub for gaming enthusiasts seeking products and services. Visitors are encouraged to contact the store directly for the most current information on operations and offerings.
Location Reviews
The reviews for the GameStop location at 378 S Mountain Ave, Upland, CA, reflect a mixed overall sentiment, with both positive and negative experiences reported. Positives frequently mentioned include helpful and attentive employees, such as Brandon and Andrew, who were praised for their kindness, professionalism, and willingness to assist customers with purchases or issues. Some reviewers noted a clean, well-stocked store environment and appreciated the availability of same-day delivery and credit card acceptance. However, several negative experiences were also documented. Common complaints included long wait times for service, even during off-peak hours, and instances of unhelpful or uncooperative staff, such as a 2018 incident involving a disputed transaction and unresolved customer service. Other criticisms focused on inventory practices, with some customers expressing disappointment over the store no longer stocking older games or consoles, instead prioritizing newer items like Pokémon cards. Additional negative feedback highlighted issues with product quality (e.g., defective games), return policies that conflicted with company guidelines, and mishandling of graded trading cards.
While some reviewers consistently praised the store’s customer service and inventory, others emphasized frustrations with inconsistent policies, perceived negligence in product condition, and a lack of alignment between staff and corporate standards. The mixed experiences suggest that while the location can deliver satisfactory service, there are areas—such as inventory management, return processes, and staff training—that require improvement to address recurring customer concerns.