Profile
GameStop Kennewick WA US
GameStop located at 1321 N Columbia Center Blvd, Ste 479, Kennewick, WA, is a premier destination for gaming enthusiasts seeking new and used video games, consoles, and accessories. The store offers a wide selection of titles across multiple platforms, including PlayStation, Xbox, Nintendo, and PC, alongside exclusive deals and promotions. Customers can also take advantage of trade-in programs to upgrade their gaming setups or earn credits toward new purchases.
Notable for its knowledgeable staff and welcoming atmosphere, this GameStop provides personalized assistance to help shoppers find the latest releases, retro classics, and gaming peripherals. The location emphasizes community engagement, hosting events and offering loyalty rewards to enhance the customer experience. Whether browsing for the latest console or seeking rare collectibles, visitors can expect a convenient, family-friendly environment tailored to gaming aficionados of all ages.
Location Reviews
GameStop reviews reflect a mixed experience, with both positive and negative feedback. Positives include praise for individual employees, such as Ozzy and Jessie, who are described as helpful, respectful, and attentive to customer needs. Many reviewers appreciate the availability of used games and merchandise, particularly Funko Pops and collectibles, though some note that damaged items are often sold without discounts. However, overall sentiment leans negative, with frequent complaints about poor customer service, defective or damaged products, and inconsistent return policies. Multiple reviewers reported receiving items in suboptimal condition, such as scratched or broken games, and encountering difficulties returning defective products due to strict time limits.
Negative experiences also extend to online ordering, with users citing unreliable shipping, misleading product descriptions, and a poorly functioning website. Issues with pre-orders, delayed deliveries, and unresponsive customer service were commonly mentioned, with some reviewers expressing frustration over being directed to closed stores or left without solutions. While individual staff members are occasionally highlighted for their professionalism, these instances are overshadowed by broader concerns about product quality, service reliability, and the company’s handling of returns and customer inquiries. Overall, reviews suggest that while GameStop can offer value through its inventory, persistent operational and service challenges significantly impact customer satisfaction.